Refund & Damaged Parcels Policy
At Long Drink Club, we want every order to arrive safely and in good condition. If something goes wrong during delivery, we keep the solution simple.
Our Simple Guarantee
If your parcel is lost in transit or arrives damaged, we will refund 100% of your order value, including the delivery fees.
There are no unnecessary delays and no complicated procedures.
What Is Covered?
- Lost parcels
- Damaged parcels
- Damaged products caused during transport
- Delivery fees paid with the order
How It Works
If your order is lost or damaged, please contact us with your order number. For damaged parcels, a photo of the parcel or products is helpful, but we will always try to solve the issue as quickly as possible.
Once the issue is confirmed, we process a full refund without unnecessary waiting time.
Our Promise
We take responsibility for every shipment we send. If your order does not arrive safely, you will not lose your money.
Long Drink Club refunds the full order amount, including shipping costs, when a parcel is lost or damaged during delivery.